FAQ

Do you offer free shipping ?

We offer free shipping for retail orders over $100.00

Where do you ship from ?

We are located in the beautiful city of Montreal, Canada. All our orders leave from our head office .

How long does shipping take ?

Canada: 2-5 business days 
United States: 4-6 business days 
International: 7-14 business days 
Express Shipping: 2-4 business days

How long does personalized item take to be shipped ?

Our personalized items are manufactured in Europe .Estimate shipping 2-3 weeks . 

Do you offer gift packaging ?

Our jewelry comes in a pouch .if you would like a packaging simply note at checkout . Gift need to be packaged .

What are your jewelry made from ?

We have been selling high end jewelry for over a decade . Costume jewelry is mostly brass with high quality plating .Most costume jewelry is brass with good finish.

Our thinner pieces are made from sterling silver .Gold plated or silver plated.

Our crystals are cubic zirconium or Swarovski crystals .

My head hurts when i wear a headband?

Our headbands are usually hand made .We also take consideration on wearing a hairband all day .We do make them extra light and extra comfortable.

Why are some hair clips so pricy ? 

Our signature is luxury accessories .Good hairclips mean good quality .We mainly use cellulose. These clips should last you a lifetime .

My product is damaged what can i do ?

 Although we inspect each item before and package them with care, damages or defects can happen during shipment.

If you find yourself in this situation, please contact us immediately at info@lim-lim.com with your order number and photos of the damage. We will take a look and send you a replacement as soon as possible .

Do you wholesale ?

Yes we are mainly distributors and been selling to majors and many lovely boutique. We do have a wholesale login page on our site . 

I am first time boutique buyer can someone help ?

Absolutely, We are here for you .We have lots of experience in merchandizing and our sales rep can help you choose a collection that is right for your boutique 

Do you do private label ?

Yes we do .We design regularly for many majors and boutiques their private labels .Minimum order quantity  might apply .

What currency do you use ?

We are located in Canada .We use Canadian currency .

 Do you have an affiliate program ?

 We love to spread our collection .We created a link for affiliate .

  We pay a commission based on sales only .

 We will provide all content .

 See our affiliate link  or send us an email @  info@lim-lim.com